
Talking about the elephants in the room
“English people are really bad at talking about feelings.” “Eastern Europeans often talk in a very abrupt way.” “Filipino staff are always kind and hard-working.”

Knowing when to be a rebel
Does anyone else combine elements of being very conformist AND being rebellious in their character traits? I would consider myself one of those people. I

Making the connections that count – care homes at the heart of community
‘Imagine a world where a care home is at the heart of a community in the same way as a school or shop – a

The gift of your mother tongue
I recently returned from a visit to Southern Spain. I am used to visiting countries where either I can speak a bit of the language

Finding resilience after a fall
I recently had a very scary experience of literally being knocked off my feet in the park by an overly exuberant dog who hurtled straight

Appreciating the talents and contributions in your whole team
I was doing an observation in a care home in Wales as part of their yearly ‘Butterfly’ accreditation. There was a lovely, relaxed breakfast happening

Is person-centred care the same as great customer care?
My daughter, Meg, and I recently had a fun few hours of shopping, as she decided that, aged 20, she would like to find a

Creating reasons to go out
During the pandemic, many of us who have spent long periods at home will relate to the mixed feelings about going out and about again


